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Our return policy:
You must contact customer service for a Return Authorization number for any web order returns. Return requests must be made within 15 days of receipt of order.
To obtain a Return Authorization #, please contact Sandra Jean Uniforms by phone, e-mail or fax at:
E-mail: firstname.lastname@example.org or kathy@sandrajeanuniforms
Phone: (334) 792-4553
Fax: (334) 793-3636
Include your name and a list of the items you would like to return. Please note that all requested return items must be in new, unused and unwashed condition with original tags still attached. After Return Authorization is received, return the approved items by UPS (do not reverse collect, returns sent this way will not be accepted) or USPS to:
Sandra Jean Uniforms
Attn: Web Returns
2493 Montgomery Highway Dothan, Alabama 36303
Refunds, exchanges or store credits will not be issued until the returned merchandise is received and inspected by our returns department. Any deviation from these policies can result in a delay of your refund, exchange or store credit. Please note: you must pay the shipping fee for any exchange items.
- Shipping charges are a minimum of $12.95 and gradually increase for orders over $100.00.
- In case of any manufacturer backorders, you will receive a phone call or e-mail notifying you of the change.
- Shipping inaccuracies (wrong size, color, etc.), defective merchandise or shortage claims must be reported within 5 days of order receipt.